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How often does QA communicate with the client?

Topic:Communication

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Answer:

Very rarely. Usually QA works with the team (developers, PM, BA), while clients are handled by BA/PM. Exception — small companies and startups.

In a well-set process, a tester doesn't contact the client directly — that's what business analysts, PMs, or product managers are for, who gather requirements. QA works with the team: writes bug reports for developers, clarifies details with the BA, coordinates with the PM. At small companies and startups, QA sometimes communicates with the client — but that's an exception, not the rule. If introversion is a plus of the profession — this suits you.

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